FAQ


How do I place orders?
Can I pick up an item at your store?
What method of payments do you accept?
Do you ship internationally?
How do you ship orders?
How much for shipping?
When will my order ship?
What is your return policy?
How secured is your site?
As a regular customer, why do I have to enter my credit card information every time I place an order?
Why did my order failed during the order process?
Do I have to pay sales tax?
How am I exempt from paying tax if I am a tax-exempt government employee?
How am I tax-exempt if I am a reseller?
What is OEM?
Do you provide technical support?
Are you a "geek"? Show-off your tech skills ...


Answers to Frequently Asked Questions:

Q) How do I place orders?Jump to top
A) We recommend that you place your order online to ensure accuracy with the information you've entered yourself. Please include a valid email address and a good telephone #. If you require assistance, please don't hesitate to call us. If it's during closing hours, leave a message and we will be in touch during regular business hours .

Q) Can I pick up an item at your store?Jump to top
A) Yes you can pick up all orders at the store.

 

Q) What method of payments do you accept?Jump to top
A) We accept Visa, MC, Amex, Discover, Google Checkout, PayPal, government credit card and government/school

Q) Do you ship internationally?Jump to top
A) Currently, we only use UPS, USPS Express Mail International and USPS Priority Mail International. Your order will normally ship within three business days after we verify your payment details. You will receive a tracking # when the order ships and may take up to 10 business days for delivery provided that it's cleared by customs. Insurance is covered for all international shipments. Customers are responsible for all additional customs fees, brokerage fees, duties, and taxes that may be levied by their respective governments or by the shipping carrier. Sorry, we cannot ship to a P.O. Box.


Q) How do you ship orders?Jump to top
A) We ship UPS for domestic packages and USPS for international packages. Sorry, we cannot ship to a P.O. Box.


Q) How much for shipping?Jump to top
We ship via UPS and rates are computed by real time using vendor shipping table cost. UPS have the best shipping rates in the industry. Sorry, we cannot ship to a P.O. Box.

 

Q) When will my order ship?Jump to top
A) Orders will be processed and usually ship within 24 to 48 hours even though 95% of orders are shipped on the same day it's placed before 2:00PM PST. We can not guarantee same-day shipment particularly if your Bill To address is different from your Ship To address but we will do our best to expedite your order. International packages will normally ship within two business days, as we need to verify your payment details. Orders placed on Saturdays, Sundays and major U.S. holidays will ship on the following business day. Sorry, we cannot ship to a P.O. Box.

Q) What is your return policy?Jump to top
A) We have a 14-day money back guarantee no questions asked return policy. All return items must be in an unused-condition and with the original packaging.

Q) How secured is your site?Jump to top
A) AccessHydroponic.com uses the most advanced 128-Bit encrypted software available. Our site secured by GoDaddy and is diligent about protecting your privacy and personal information. We are also PCI Data Security Standards (PCI DSS) Compliant.

Q) As a regular customer, why do I have to enter my credit card information every time I place an order?Jump to top
A) We apologize for this inconvenience but we DO NOT store your credit card info on file. You must enter your credit card info every time you place an order.

Q)Why did my order failed during the order process? Jump to top
A) There are several reasons your order failed; in most case, the credit card info you've entered was incorrect. 1) Please enter the name as it appears exactly on the credit card (middle initial). 2) The billing address to the credit card is the address your credit card statement is sent to monthly. 3) Expiration date. 4) CCV, which is the last 3-digit security code on the back of your Visa, MC, and Discover. If it's an American Express card, it is the 4-digit on the front of your credit card.


Q) Do I have to pay sales tax?Jump to top
A) Sales tax will ONLY be included in your total order/invoice if your SHIPPING ADDRESS is in California. There is no sales tax if your SHIPPING ADDRESS is outside of California even if your BILLING ADDRESS is in California. If the Ship To address is different from your Bill To address, there will be no invoice or packing slip included in the package as we considered it to be a blind drop-shipment. The invoice is your email order notification.


Q) How am I exempt from paying tax if I am a tax-exempt government employee?Jump to top

A) Fax us 1 (909)-295-6466 with your Government Tax Exempt permit and Order ID # if you have placed an order. After verification, we will remove the sales tax from your order/invoice and issue you a credit to your credit card, Google Checkout or PayPal account. If you have NOT yet place an order, please fax us your Government Tax Exempt permit and contact us with placing your tax-exempted order. After receiving your tax-exempt permit, subsequent orders will be tax-exempt when placing it online.

 

Q) How am I tax-exempt if I am a reseller?Jump to top
A) Fax us 1 (909)-295-6466 with your California reseller permit, California Reseller Release Form, and Order ID # if you have placed an order. After verification, we will remove the sales tax from your order/invoice and issue you a credit to your credit card, Google Checkout or PayPal account. If you have NOT yet place an order, please fax us your California reseller permit and contact us with placing your tax-exempted order. After receiving your tax-exempt permit, subsequent orders will be tax-exempt when placing it online. If the Ship To address is different from your Bill To address, there will be no invoice or packing slip included in the package as we considered it to be a blind drop-shipment. The invoice is your email order notification.


Q) What is OEM?Jump to top
A) OEM stands for Original Equipment Manufacturer. If you see the word "OEM" next to a product, it usually means the product is shipped in bulk packaging (white box, brown box, anti-static bag, clamshell, etc.) and NOT in a retail box. Almost all PC component manufacturers make two versions of the same product bulk and retail. The retail version is sold mainly through retailers. System integrators buy hardware in bulk packaging because it's usually lower in price and ready to put into the system without the hassle of opening up a retail box. Bulk packaging may or may not come with a user-manual, software, cables, etc. The buyer is expected to have technical experience when buying an OEM item. In most cases, you'll be able to find the drivers/updates on the manufacturer's website. All products listed on our site are BRAND NEW in retail or bulk/OEM packaging.


Q) Do you provide technical support?Jump to top
A) We apologize but we do not provide technical support. All products listed on our website includes specifications. Additionally, all products listed includes a link to the manufacturer's website. Please use that as your reference.


Q) Are you a "geek"?Jump to top
A) We mean a computer geek with technical expertise. If you are, you can write a review on the item you've purchased in the product page. Simply search for the item you've ordered, scroll down and contribute. With your permission (let us know), we will blog your review and put it as link on the product. Additionally, we can show-off your work on other websites affiliated with us. Of course, you'll be referenced ... "Give credit where credit is due." We encourage it and we appreciate your effort in helping others make informative decisions about the product. THANK YOU.